1. Privacy Policy:

General information

Koirakoulu Ilo Oy is committed to protecting the privacy of its customers.

This Privacy Policy informs our customers about the processing of their personal data. The customer must accept the terms of this Privacy Policy in order to use the services of Koirakoulu Ilo Oy.

The information we collect can be divided into information provided by the user, information observed through the use of online services and information derived through analytics.

We use information:

– To provide an easy-to-use and secure service
– To provide a safe, secure and easy-to-use service.
– Provide a safe and secure user experience
– To provide good customer service, to improve the range of courses, to improve the booking functionality and to improve our online shop

2.
The controller of the personal data processed is:

Koirakoulu Ilo Oy
Osmontie 5
00610 Helsinki
Business ID: 2134844-4

For more information on data protection and processing of personal data, please contact: tsoh.lrupmet.oliuluokariok@ofni.

3. What information can be collected about me?

Information provided by the user or personally identifiable information:

o Identifying information, such as name
o Contact information, such as address, e-mail address and telephone number
o Information about your dog(s) (name, breed, date of birth)
o Email address and certificate used for Google or Facebook login

Data observed and derived through analytics on the use of the services:

o Purchase history, including products ordered and their price and payment details
o Courses and trainings booked and attended
o Booked room rentals
o Activities carried out in the online shop
o Course feedback
o Enrolment system access and browsing data and terminal identification data

The main source of the data is the user himself. All online payment transactions go through Bambora Ltd and Ilo Dog School Ltd does not collect or store credit and debit card or other payment transaction data.

4. What is my personal data used for?

– To maintain customer loyalty and improve the customer experience
– For the delivery, processing and archiving of orders in the online store
– To improve the operations and services of Ilo Oy Dog School
– To organise training courses
– Invoicing for facility rentals
– For analytical and statistical purposes
– To provide more personalised targeted content and marketing
– To prevent misuse
– To provide better customer service

Data is processed based on the customer relationship between the customer and Koirakoulu Ilo Oy, a contract, use of the website, the customer’s separate explicit consent or legal obligations.

5. How is my data stored and protected?

All personal data is protected against unauthorised access and accidental or unlawful destruction, alteration, disclosure, transmission or other unlawful forms of processing.

The processing of personal data takes into account the requirements of the EU General Data Protection Regulation applicable from 25 May 2018.

All access to personal data is controlled in accordance with good practices.

6. Who processes my personal data?

Customer data is only accessible by the Dog School Ilo Ltd’s own employees and staff are trained to use the data securely and ethically. Each of our staff only sees customer data to the extent that it is necessary for the performance of their duties.

7. How long will my data be kept?

We will only keep your personal data for the time necessary to fulfil the purposes described in this notice. In addition, some information may be kept longer to the extent necessary to fulfil and demonstrate compliance with legal obligations, such as record keeping and consumer responsibilities.

At the customer’s request, personal data relating to them may be deleted or made anonymous from the systems of Koirakoulu Ilo Oy. The deletion and anonymisation action is irreversible and we cannot return deleted customer accounts.

For some data, the law imposes obligations to store the data for longer periods of time, including for the following purposes:

– The Accounting Act prescribes longer retention periods for data, regardless of whether or not the data contains personal data
– The longer periods of data retention apply to the fulfilment of consumer commercial obligations.
– Log data from systems are collected and stored as required by law to provide a lawful and secure online shopping experience for our customers.
– Taking adequate backups of store databases and systems to safeguard data, correct errors, and ensure security and continuity

8. What rights do I have?

As a customer, you have the right to:

– To have access to personal data concerning you, including the right to obtain a copy of the personal data concerning you
– Request the rectification or erasure of personal data concerning you, including access to your personal data, including the right to receive a copy of your personal data.
– To request the right to have your personal data corrected or deleted, or to have your personal data changed or added to your dog’s data
– Under certain conditions, request the restriction of processing or object to the processing of personal data

In addition, where processing is based on individual consent, you have the right to withdraw your consent at any time. Please note that this does not affect the lawfulness of the processing carried out before the withdrawal of consent.

You can make a request to exercise your rights by contacting our customer service. The request must be sufficiently specific to enable our customer service to verify your identity. We will inform you if we are unable to comply with certain aspects of your request, such as deleting any data that we are legally obliged (for example, credit data) or entitled to keep.

If you become aware that our processing is incomplete or unlawful, you have the right to lodge a complaint with a data protection authority.

9. How can I influence the use of my data?

Dog School Ilo Ltd is committed to providing its customers with opportunities to influence the processing of their data.

You can decide on the marketing targeted to you, the value-added services and whether or not to receive various marketing messages. We are constantly developing our service, so features may be added, changed or removed.

You can also terminate your account at any time and request that Ilo Dog School Ltd delete your information by contacting our customer service team.

Note! In some cases, not all information can be deleted and legislation may require us to retain some of the information relating to the customer

10. Will my personal data be transferred to third parties?

We may disclose some necessary information to third parties for delivery and marketing purposes. Your data will also be passed on to the lender in the context of a credit decision.

We also use customer information with third parties for analytics and personalisation purposes. We share purchasing behavior and browsing information with partners to better provide you with products and offers that interest you. Data used for analytics and personalisation purposes is anonymised or pseudonymised wherever possible. Only we are able to associate the pseudonymised data used with your name.

If necessary, we will also disclose the data to the authorities. We will also always inform the customer of any requests for information, where this is legally permissible.

We transmit data to the following third parties:

– Analytical and statistical partners
– Analytical, analytical and personalisation partners
– To payment processors and service providers, such as personalisation and marketing partners
– Billing service provider
– To use the postal delivery system to deliver orders and products to the customer To use the postal delivery system to deliver orders and products to the customer
– To the collection agency, when invoices are due and are passed on for collection

Koirakoulu Ilo Oy ensures a high level of data security and protection when transferring and processing data in accordance with the EU Data Protection Regulation. The means to ensure the level of data processing by third parties are the model contractual clauses approved by the European Commission, the group-wide binding data protection provisions (BCR), the EU-US Privacy Shield agreement or any other approved method in accordance with the GDPR.

The customer may limit the disclosure of data for marketing and analytical purposes.

11. What are the cookies used on the shop’s website and what are they?

Dog School Ilo Ltd uses cookies and other similar technologies, such as local storage in the browser. Cookies are small text files sent between the browser of the terminal device and the server. Cookies and other identifiers have a specified expiry date, after which the browser deletes the identifier. We use these technologies for functionality, personalisation, analytics and marketing targeting.

Functional cookies are used, for example, for customer identification, login maintenance and shopping cart functions. For these functions, the use and acceptance of cookies and local storage is mandatory. Functional cookies and local storage variables set by the server will remain in the browser for 15min-24 months, unless they are explicitly deleted from the browser settings. When you visit the site, the cookies and local storage variables will be reset if your browser allows it.

Data used for analytics and marketing targeting is anonymised wherever possible. Otherwise, we treat data as personal to the extent that the identifier contains customer targeting information, such as IP address. Tags that are linked to the customer in some way are also treated as personal data. Tags used for analytics and marketing targeting have a validity period of 30s to 24 months.

We use Google Analytics for analytics related to our website usage, popular products and sales, among other things. The information sent to Google is anonymised. Read more about how Google Analytics processes your data.

Other technologies we use for analytics and marketing targeting, such as pixel tags, help us better understand our customers’ behaviour and tell us which products our customers are interested in and which features and services are most useful to our customers. You can opt-out of the use of tags by our analytics and marketing partners by enabling the Do Not Track function in your browser and setting your browser to reject third-party cookies.

12. Can this Privacy Policy be amended?
We reserve the right to change this Privacy Policy due to developments in services and changes in legislation. Significant changes to the Privacy Policy will be notified to registered customers when the Terms are updated.

13. Where can I contact you?
You can contact Vuokko Väyryse by e-mail: tsoh.lrupmet.oliuluokariok@ofni.

14.
If you have given your consent to receive the newsletter when subscribing to the newsletter, we will send you a regular newsletter containing information about news, events, training and other services related to the controller.
You have the right at any time to withdraw your consent to the processing of your personal data and at the same time to receive the electronic newsletter by sending an e-mail to the contact person indicated in this Privacy Policy. You can also unsubscribe directly at the bottom of the newsletter.

15.
The register may contain the following information about the customer.

16. Regular data sources
The content of the register consists of the data provided by the individuals themselves by registering in the register and the data provided to the controller.

17. Regular disclosures and recipients of data
The data in the register are not disclosed to other parties.

18. Transfer of data outside the EU or EEA
The data stored in the register will be processed by MailChimp. MailChimp acts as a processor of personal data in accordance with its contract with the controller. MailChimp is responsible for complying with data protection legislation. Personal data may also be processed by the processor outside the EU and EEA, but the processor is committed to complying with the obligations of the EU General Data Protection Regulation in relation to data transfers in its processing activities.

19. Retention period and erasure of personal data
Data collected in the register will be kept only for as long and to the extent necessary in relation to the original or compatible purposes for which the personal data were collected. Personal data recorded in the register will be deleted when there is no longer a legitimate basis for processing them.

20. Principles for the protection of the register
The Company will take appropriate measures to protect access to the newsletter list account. The data stored electronically and, where applicable, in physical copies, are protected in a secure manner and are accessible only to those employees of the controller whose job description includes the processing of the personal data concerned. For its part, MailChimp ensures that no third parties have access to the registers and complies with its obligations of confidentiality when processing the data.

21. The data subject’s right of access
The data subject has the right to inspect the data contained in the register. This is done by sending a request for inspection from the e-mail address in the register to the contact person of the registry administrator. The identity of the person making the request will be verified before the information is provided.

22. Right to rectification and erasure
Everyone has the right to request the correction of inaccurate personal data. Correction is made by sending a request to the contact person of the registry administrator. The inaccurate data required to be corrected must be identified in a manner sufficient to enable the correction to be made. The data subject may at any time delete his or her data from the register by using the unsubscribe/unsubscribe function in each message, or by sending a request for deletion by e-mail to the contact person of the registry administrator. If necessary, the identity of the person making the request will be verified before any action is taken.

23. Other rights of the data subject
The data subject has the right to obtain restriction of processing by the controller in accordance with Article 18 of the GDPR. A request for restriction of processing may be made by sending a request by e-mail to the controller’s contact person, stating the reasons for the restriction request. Where processing is based on consent, the data subject has the right to withdraw his or her consent to processing at any time by notifying the controller’s contact person by e-mail. In certain cases, the data subject may have the right to the transfer of personal data. This means that the data subject has the right to receive his or her personal data in a commonly used and machine-readable format and may request that the data be transferred to another controller, if technically feasible.

COOKIE POLICY
Commissioning: 08.09.2021
Last updated: 08.09.2021

What are cookies?
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use, the data we collect, how we process the data and how to manage your cookie settings.

Cookies are small text files used to store small amounts of data. They are stored on your device when our website is open in your browser. Cookies help us to make our website functional and secure, provide a better user experience and understanding of how the website works, and analyse performance and what needs improvement.

How do we use cookies?
Like most online services, our website uses first-party and third-party cookies for various purposes. First-party cookies are mostly important for the functionality of the website and do not collect any data that could identify the user.

Third-party cookies are used to understand how the website works, how the user interacts with our site, to keep servers secure, to provide the user with timely advertising and a better user experience, and to help the user with future visits to the website.

The types of cookies we use: